Privacy Policy
Effective Date: July 22, 2026
Business Name: UrbanBuildersNW
License: CCB #250534
Service Area: Oregon & Washington
At UrbanBuildersNW, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and your rights regarding your data.
1. Information We Collect
When you visit our website, schedule a consultation, or submit a request for an estimate or emergency restoration service, we may collect the following personal information:
Contact Information: Your full name, email address, phone number, and physical property address.
Service Details: Project descriptions, property conditions, emergency restoration details, and preferred appointment dates/times.
Technical Data: Basic website interaction data automatically collected by our host (Wix), such as IP address, browser type, and page view statistics, used strictly to maintain site performance and security.
2. How We Use Your Information
We collect your personal information solely to operate our business and provide high-quality service. Specifically, we use your data to:
Schedule consultations, site visits, and emergency water mitigation appointments.
Prepare accurate project estimates, quotes, and contracts.
Communicate with you regarding your ongoing projects, updates, or service inquiries.
Process billing, invoicing, and service documentation.
3. We Do Not Sell Your Data
We do not sell, rent, trade, or monetize your personal information under any circumstances. Your contact details and project information remain strictly confidential between you and UrbanBuildersNW.
4. How We Secure Your Data
We take the security of your information seriously and implement robust technical and organizational safeguards:
Secure Storage: All contact form submissions and scheduling details are transmitted over encrypted HTTPS protocols and stored in secure, password-protected databases.
Restricted Access: Access to your personal data is strictly restricted to authorized staff who require it to perform their work (e.g., scheduling, field estimates, and project management).
5. Third-Party Service Providers
We do not share your information with outside marketers. We only share necessary data with trusted third-party service providers that help us run our website and business operations (such as website hosting through Wix and secure scheduling software). These providers are legally obligated to keep your data confidential and secure.
6. Your Data Rights & Choices
You have full control over your personal information. At any time, you may request to:
Review the personal information we hold about you.
Correct or update any inaccurate details.
Request the complete deletion of your contact records from our active systems.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us directly:
Email: Info@UrbanBuildersNW.com
Phone: (503) 747-9247
License: CCB #250534
Service Region: Oregon & Washington